PRIVACY POLICY

Last Updated: November 4th, 2024

Welcome, and thank you for your interest in working with Timeshare Help Center ("Site"). The Site and all intellectual property associated with Timeshare Help Center are the sole and exclusive property of Republic Financial Services, LLC ("Republic Financial," "we," "us," or "our").

This Privacy Policy applies to this Site and any other site and mobile apps owned and operated by Republic Financial Services, LLC and its wholly owned affiliates (collectively "Republic Financial," "we," "our," or "us").

This Policy explains how we and our affiliates collect, protect, use, share, and retain your personal information when you visit our
Site. Please read this Policy before using our Site. Your continued navigation constitutes your agreement to its terms.

Changes to this Privacy Policy

Republic Financial reserves the right to update this Privacy Policy at any time. When we make changes, we will revise the date at the top of this page. Changes will be effective when posted unless otherwise indicated. Please check this page periodically to stay informed about how we help provide the information we collect.

Personal Information We Collect

For the purposes of this Privacy Policy, "personal information" shall mean individually identifiable information from or about an individual. Our data capture practices comply with relevant laws and regulations, such as the Telephone Consumer Protection Act (TCPA) in the United States, which governs how and when text messages can be sent to consumers. We collect personal information from you when you visit, interact, register on our Website and apps, respond to an advertisement on third-party websites, or call us. All use cases will transparently and explicitly ask for your consent before collecting personal information.

Below are the following lead data capture practices utilized by Republic Financial: The information you provide includes your email address, full name, telephone number, date of birth, address, employment, salary, etc.

Third-party information: Credit reporting data (e.g., accounts, pay history, or balances) or lead generation data.

Participation in contests or surveys: We collect personal information such as name, address, email address, and phone number when you opt-in to participate in contests or fill out surveys sponsored by us or our affiliates.

Information from cookies or other tracking technologies: Cookies are small pieces of data created by a web server while a user is browsing a website. This data is stored on your hard drive and contains non-personally identifiable information about you. This data functions as your computer's identification and enables us to improve your experience by maintaining your authenticated session and preferences. We and our third-party vendors use "cookies"and similar tools to track your use of the Website when you use our services. However, your data is never sold. Our systems automatically log information about your computer, tablet, or phone. You have complete control over setting your web browser to notify you when you receive a cookie or refuse cookies. If you do so, some parts of the Site may function differently than intended. We reserve the right to transfer aggregate or group data about Users of the Site Offerings for lawful purposes. Aggregate or group data describes Site Offerings Users' demographics, usage, and other characteristics as a group without disclosing personally identifiable information.

Internet, Device, or Other Activity: We may collect certain non-personally identifiable information about you and your desktop computer, tablet, or mobile device when you visit theSite. This non-personally identifiable information includes, without limitation, the type of browser you use, your IP address, the type of operating system you use, and the domain name of your internet service provider. Moreover, no mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent. We use the non-personally identifiable information we collect to improve the site's design and content and enable us to personalize your experience. We also may use this information in the aggregate to analyze the Site's usage.

Referring Exit Pages/Advertising: Republic Financial, as well as third-party entities such as Google®, use cookies, pixels, and other tracking technology (collectively, "tracking technology") in connection with the Site for purposes of tracking Users' activities (such as websites visited, advertisements selected, and pages viewed) after they leave the Site.

Republic Financial and its third-party partners use this tracking technology to target applicable Users with advertisements featuring products/services we offer and third-party products/services that may be of interest to applicable Users. In addition, Republic Financial uses a third-party service called Hotjar to understand our Users' needs better and optimize our offerings. Hotjar is a technology service that helps us better understand our Users' Site-related experience (e.g., how much time they spend on which Site pages, which links they click on, what Users do and do not like, etc.), and this enables us to build and maintain our offerings. Hotjar uses cookies and other technology to collect data on our Users' behavior and their devices (in particular, the various devices' I.P. addresses (captured and stored only in anonymized form), device screen size, device type, browser information, geographic location (country only) and preferred language used to display our Website). Hotjar stores this information in a pseudonymized User profile. Neither Hotjar nor Republic Financial will use this information to identify individual Users or match this information with additional data on an individual User. Users can generally opt out of some or all of this tracking activity by utilizing the "Do Not Track" setting or similar options on most major internet browsers.

Users can Opt out of specific Google®-related tracking technology and customize the Google® Display Network ads they receive by visiting the My Ad Center at https://myadcenter.google.com/. Google® also recommends installing the Google® Analytics Opt-out Browser Add-on for your web browser, which is available here: https://tools.google.com/dlpage/gaoptout. To the extent permissible under applicable law, we are not responsible for the tracking practices of third parties in connection with the
Site.

Google® is a registered trademark of Google, Inc. ("Google"). Please be advised that Republic Financial is not affiliated with Google®, nor are the Site Offerings endorsed, administered, or sponsored by Google®.

Use of Your Personal Information we gather from you or third parties is used to:

Inform you about products or services we think you will be interested in

Facilitate the use of our Site

Improve our Site, product offerings or services, or the services of our service providers

Consider you for the products/services we offer Verify your eligibility, identity

Contact you regarding your inquiry, account, or employment opportunities once you have Opted in.

Process payments on your behalf

Create and maintain login information for ourSite

Monitor, conduct, and improve analytics on our products, services, and offeringsInternal administrative, security, and relationship management

Send push notifications

Detect and protect against security incidents, malicious, deceptive, fraudulent or illegal activity

Moreover, we do not intend to sell your personal information.

Sharing Your Personal Information

Republic Financial may share your personal information with its affiliates and non-affiliated third parties as provided below. However, SMS Opt-in data and consent will not be shared between Republic Financial affiliates or non-affiliated third parties. Furthermore, data and consent will never be sold.

Republic Financial shares your personal information with its affiliates to consider you or market their products and services to you.

Republic Financial may provide your information to non-affiliated third-party service providers who perform certain functions on our behalf. When we share your information with service providers, we require the security and confidentiality of your information and limit their use of the information to reasonably carry out their work with us, including to comply with applicable state and federal laws.

Republic Financial may share your personal information with the following non-affiliated third parties:

Financial services companies for marketing purposes as permitted by law. As noted above, however, SMS opt-in data and consent will not be shared nor sold. Auditors, examiners, law enforcementCredit reporting agenciesProtecting your Personal Information

Republic Financial takes the privacy and security of our visitors and members' personal information seriously. We maintain industry-standard technical and physical safeguards designed to safeguard your information. When you make personal information available to us, we protect it while transmitting it from your browser to our servers and store it on our systems through encryption standards with advanced TLS (Transport Layer Security). Facilities where our systems are located can only be accessed by authorized individuals.

Please be advised, however, that while we take every reasonable precaution to protect your data, no storage facility, technology, software, security protocols, or data transmission over the Internet or wireless networks can be guaranteed to be 100% secure. As such, we cannot warrant that your personal information will be safe.

You can also take precautions to keep your information safe. The following are some methods that can help:

Be cautious when using public networks or computers

Log out of accounts and clear caches completely after use

Choose complex passwords

Don't use things related to birthday, address, phone, or any PIN

Use different passwords for each Website.

Third-Party Websites

This Site may contain links to third-party owned and/or operated websites, including, without limitation, websites owned and/or operated by Republic Financial's service providers and/or marketing partners. We are not responsible for the privacy practices or the content of those websites/companies. These third-party websites and entities have separate privacy and data collection practices, and Republic Financial has no responsibility or liability. No mobile information will be shared nor sold with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared nor sold with any third parties.

Minors

Republic Financial's Site is not directed or intended for individuals under the age of 18 and does not knowingly solicit or collect information from visitors under 18. Visitors under 18 should not provide any personal identifiable information of any kind on our Site. If we learn or are notified that we have collected any information on someone under 18, we will promptly remove the data from our system.

Visiting our Website from Outside the United States

The Site is intended to provide products and services inside the U.S. and is governed by the laws of the U.S. If you are visiting the Site from outside the
U.S., your communication with us may result in your being transferred to leave your country. By visiting the Site and otherwise communicating electronically with us, you consent to such transfers, even if your jurisdiction does not have the same privacy laws as the jurisdiction of the United States, where our servers are located. We will treat your information as subject to the protections of U.S. Law, this Policy, and our Consumer Privacy Notice.

Changing or Updating your Information

Republic Financial relies on you to update and correct your personal information. If you find that our information about you is incorrect or incomplete and our
Site does not permit you to update or correct certain information, contact Republic Financial immediately:

Phone: 888-691-9156

Email: [email protected]

Opt-Out/Unsubscribe: You can cancel the SMS service you receive from Republic Financial anytime. Text "STOP" to the associated SMS number. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from Republic Financial. If you decide to resubscribe to our SMS campaigns after you have provided consent, we will resume sending SMS messages to you.

If you experience issues with Republic Financial's messaging program, reply with the keyword "HELP" for more assistance, or contact [email protected] directly.

Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for messages sent to you and us from you. You will receive up to 3 messages a day. Contact your wireless provider for questions about your text or data plan.

You may Opt out of promotional or information-sharing practices in the following ways:

Use Case Description:

Introduction: At Republic Financial Services, safeguarding your privacy is our utmost priority. This Privacy Policy outlines how we collect, use, and protect your data.

Data Collection:

Personal Information:

Address: Your residential and mailing addresses are gathered for contact and correspondence

Phone Number: We retain your primary and secondary phone numbers for communication purposes

Email Address: Your email address is essential for sending account-related notifications and updates.

Social Security Number (SSN): If required by law, we may collect your SSN for identity verification and tax reporting

Date of Birth:Your date of birth assists us in verifying your identity and ensuring compliance with age-related legal requirements.

Financial Account Information includes bank account numbers, credit card information, and other financial details needed to facilitate transactions.

Name: We collect your full name as it appears on official identification documents.Consent: Information will only be captured once explicit consent has been made, either by prior consent to an email/SMS campaign or by voluntarily agreeing to the terms of use and Privacy Policy by clicking a check box on ourSite.

Financial Transactions: We collect and store records of all financial transactions conducted through our services, including: deposits, withdrawals, investment trading activity, and/or loan and credit history.

Online Activity: To enhance your online experience, we may collect information about your interactions with our Website and mobile applications, including:

I.P. addresses

Browser type and version

Pages visited

Cookies and similar tracking technologies

Communication Data: Any information you provide during interactions with our customer support, including:

Emails Chat transcripts

Phone call recordings (when legally permissible)

Location Information:If you use location-based services, we may collect your precise geolocation data to provide location-specific offerings and comply with regulatory requirements.

Purpose of Data Collection: We collect and process your personal information for a multitude of purposes:

Service Provision: Your data is used to deliver and improve our financial services, enabling you to manage your finances effectively.Compliance: We collect and process your information to meet various legal and regulatory obligations, including anti-money laundering (AML), Know Your Customer (KYC), and tax reporting.

Customer Support: We may analyze your communication history to assist you efficiently and effectively with inquiries, requests, and issue resolution.

Marketing: With your consent, we may use your information to inform you about our products, promotions, and relevant financial information. You can opt out of marketing communications at any time.

Research and Analytics: We utilize data analytics to enhance our services, user experience, and business operations, ensuring we provide you with the best financial solutions.

Data Protection: Safeguarding your data is paramount to us. We employ rigorous security measures to protect your personal information from unauthorized access, disclosure, or alteration.

Our security protocols include:

Secure data encryption in transit and at rest

Access controls and authentication mechanisms

Regular security audits and assessmentsCompliance with industry best practices and standards

Your personal information is stored securely, and we continually update and enhance our security practices to meet emerging threats and and we continually update and enhance our security practices to meet emerging threats and maintain the confidentiality and integrity of your data.

Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal and regulatory requirements. Upon reaching the end of the retention period, your data is securely disposed of or anonymized.

Your Rights: You have rights regarding your personal information, including:

Accessing and obtaining a copy of your data

Correcting inaccuracies in your data

Deleting your data under certain circumstances

Restricting or objecting to the processing of your data

Data portability

Lodging complaints with the appropriate regulatory authorities

For more information on how to exercise your rights and how we handle your data, please visit our https://timesharehelpcenter.com/privacypolicy and https://timesharehelpcenter.com/terms.

Contact Us:

If you have any questions, concerns, or requests about your data privacy, please do not hesitate to contact our Data Protection Officer at [email protected].

By replying with “AGREE,” you acknowledge receipt and understanding of our detailed Privacy Policy.

Republic Financial Services is a financial institution committed to maintaining the highest standards of compliance with legal and regulatory requirements. They utilize 10 DLC messaging a s a secure and efficient channel to communicate important updates, including Privacy Policy, Terms & Conditions, and other compliance-related information to their customers.

Message Flow

Message 1: Introduction to Privacy Policy and Terms & Conditions

Message 2: Data Collection and Usage

Message 3: Data Security Measures

Message 4: Consent and Acknowledgment

User Opt-In:

Customer: Sarah, a Republic Financial Services customer, opts in for 10 DLC messaging to receive important compliance-related updates by texting "COMPLY" to the company's dedicated 10 DLC number.

User Verification:

Republic Financial Services: To verify Sarah's identity and ensure data security, the company sends her a one-time passcode (OTP) to her registered phone number.

Sarah: She enters the OTP received to confirm her identity.

Privacy Policy and Terms & Conditions Delivery:

Republic Financial Services: Once verified, Republic Financial Services sends Sarah their updated Privacy Policy and Terms & Conditions through 10 DLC messaging. The documents are delivered clearly and organized to ensure comprehension.

Acknowledgment and Consent:

Sarah: After reading each section thoroughly, Sarah replies with "AGREE" to confirm her acknowledgment and understanding of that specific part.

Compliance Records:

Republic Financial Services: The company securely records Sarah's acknowledgments and timestamps the consent for each section of the Privacy Policy and Terms & Conditions. These records are encrypted and stored in compliance with data protection regulations.

Future Compliance Updates:

Republic Financial Services: As per regulatory requirements, Republic Financial Services uses 10 DLC messaging to notify Sarah of any future updates or changes to the Privacy Policy and Terms & Conditions. The same opt-in, verification, and acknowledgment process is followed for each update.

Benefits:

Comprehensive Compliance:
Republic Financial Services ensures full compliance with all legal and regulatory data protection and customer communication requirements.Transparent and Secure Communication:
10 DLC messaging provides a secure and traceable means of communication, reducing the risk of data breaches or mishandling.Customer Trust and Understanding:
Republic Financial Services fosters trust by involving customers in the acknowledgment process. This ensures that customers are fully aware of their data rights and the company's practices.

Conclusion: Republic Financial Services' 10 DLC messaging to communicate compliance-related information exemplifies the company's commitment to transparency, data protection, and customer trust. This approach ensures regulatory compliance and strengthens the relationship between the company and its customers by keeping them informed and involved in the compliance process.

Promotional emails:

To opt out of receiving emails from Republic Financial Services, you can: a) click on "unsubscribe"
in the footer of any email message, b) email us at [email protected], or c) call us at 888-691-9156.

Information Sharing:

To opt out of information sharing, you can a) email us at [email protected] or b) call us at 888-691-9156.

Text message/Push Notifications:

To opt out of text/push notifications sent from Republic Financial Services (i.e., DBA Timeshare Help Center), you can reply "STOP"
to the notification or call/email us as noted above.

Notice to California ResidentsThis section applies solely to California residents and supplements and in no way limits the Privacy Policy set forth above.

These Provisions are intended to comply with the California Consumer Privacy Act of 2018 ("CCPA"). Any terms defined in the CCPA have the same meaning when used in these Provisions. This notice explains how/what personal information we collect, use, and share of the personal information collected and the rights and choices of California Residents concerning our handling of their personal information.

This notice does not include personal information about:

Publicly available information from government records.De-identified or aggregated User information.Health or medical information is covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA), the California Confidentiality of Medical Information Act (CMIA), and clinical trial data.Personal information is covered by specific sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA), the California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.

Notice of Collection of Personal Information

The personal information we collect depends on California residents' interactions with us. Following are the types of interaction and the information we may collect:

Types of interaction:

Website and Mobile App Use and RegistrationApplying for Products or ServicesParticipation in Surveys and ContestsCommunicating with Us

Use of Personal Information

Information collected is used to personalize your experience on our Site, improve your experience with our Site, products, and services, advertise to you, recognize you on subsequent visits, verify your identity, evaluate you for certain products/services, build a better member experience, improve member relationship protocols, fulfill contract obligations with you, to respond to inquire from you, testing, research, analysis, product development, respond to law enforcement, court orders or governmental examiners and to train and educate employees for compliance purposes.

We may also supplement the information you provide or that we gather from your interaction with our Site by using third-party sources, such as credit bureau information and address/phone information, to verify your identity and protect you against fraud or identity theft.

California Resident's Rights and Choices

The CCPA provides California residents with specific rights regarding their personal information.

Following are those rights and how to exercise them:

Right to Know Access:

You can request free of charge the following information covering the prior 12- months of your request:

The categories of personal information we collected about you

The categories of sources for the personal information we collected about you

Our business purpose for collecting or selling that personal information

The categories of third parties with whom we have shared that personal information

The specific pieces of personal information we collected about you (also called a data portability request)

The categories of information that we sold in the prior 12 months, and for each category, the categories of third parties to which we sold that particular category of personal information

The categories of information that we disclosed for a business purpose in the prior 12 months and, for each category, the categories of third parties to which we disclosed that particular category of personal information

Right to Opt-Out of the Sale of Your Personal Information

The CCPA gives its residents the right to opt out of selling their personal information to third parties.

Right to Request Deletion

You have the right to request that we delete the personal information we collected from you and retain it, subject to certain exceptions. Once we receive your request and confirm your identity, we will review your request to delete your personal information from our (their) records unless a CCPA exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service providers to:

Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our obligations in connection with our contract with you.

Please be advised that deleting your personal information may terminate your access to certain Site Offerings. If you wish to continue using the full complement of Site Offerings, we may only be able to delete some of the personal information that we have on file for you.

Further, after we delete your personal information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.

How to Exercise Your Rights

If you wish to exercise any of your CCPA rights noted above or have any questions or comments about this privacy policy, how we collect and use your personal information, or your choices and rights regarding such use, please get in touch with us by either:

Calling us at 888-691-9156

Emailing us at [email protected]

We will respond to your request within the provisions allowed by CCPA, in no event later than 45 days of receipt, unless we notify you of any delay otherwise.

Submitting Requests for Someone Else

California residents can utilize an "Authorized Agent" to make requests on their behalf. We will require that the Authorized Agent provide us with a valid written authorization confirming said authority that you and the Authorized Agent execute.

Identity Verification

When you make any CCPA request, we must verify your identity before responding to the request. We will ask you to verify your identity when you submit a request, including any Authorized Agent's identity.

Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights, including but not limited to:

Deny Goods or Services

We charge you different prices or rates for goods or services by granting discounts or other benefits or imposing penalties. Provide you with a different level or quality of goods or services. Suggest receiving a different price or rate for goods or services or a different level or quality.

Disclosure: The information provided by Timeshare Help Center, whether on this website, verbally, or in written format, is intended for general informational purposes only and does not constitute legal advice. Responses to inquiries, whether by email, telephone, or through reading this website, do not constitute legal advice, unless being advised by an attorney. Timeshare Help Center does not recommend, advise, or endorse the payment or non-payment of any financial obligations. As a client, you will benefit from the expertise of an attorney directly working on your case. If you are experiencing financial hardship and can no longer pay your timeshare fees, or if you simply want to sell your timeshare, you have the option to first contact your timeshare company to see if they offer a buy-back program or other solutions for those in financial distress. If your timeshare company does not offer a suitable program and you find yourself burdened with the timeshare and its ongoing maintenance fees, you may consult with Timeshare Help Center. Our team of cancellation experts is well-versed in the relevant laws and can assist you with your case.

*Does not apply for Wyndham cases.

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